The purpose of this Building User Guide is:
Please contact the maintenance team stating your address, tenancy number and a description of the issue that needs to be resolved. Where possible, please include photo evidence for reference. If urgent, please phone the Samson Corporation office to speak to one of our staff.
If an urgent issue occurs after hours please call Samson on (09) 522 2636 and there will be an option to speak to our afterhours service who will escalate issues that require urgent attention.
Samson must approve of any proposed Assignment of Lease. An Assignment of Lease document will need be drafted by the existing tenant’s or the proposed assignee’s solicitor, this must then be submitted directly to Samson’s solicitors along with any relevant financial information for approval. For more information please contact us.
Samson Corporation must approve of any sublease arrangement, including those for car parks and storage units. Sublease Agreements will need to be submitted directly to Samson’s solicitors for approval, for more information please contact us.
The ‘actual’ amount is the total cost for the building and the ‘total’ amount is your tenancy portion. This is usually calculated at the agreed operating expense percentage as per your Deed of Lease, unless the charge has been separately assessed.
At the end of each month following your Opex invoice, a Statement of Account will be sent out. If you are not receiving the invoices or statements please check your Junk mail as they might be recognised as Spam be certain internet servers at times. Otherwise please contact us to confirm the delivery address.
Only automatic payments (APs) or direct credit/internet banking is an acceptable form for payment. We will not accept direct debit/credit cards or cheques. If you would like to pay via cash/cheque, please make the deposit at your nearest Westpac Branch with our account details using the correct reference relevant to your tenancy.
You can view our available and upcoming tenancies on www.ForLease.co.nz which is updated in real time.